Privacy policy

Privacy Policy — EverStep Footwear


This Privacy Policy describes how EverStep Footwear ("we", "us") collects, uses, and shares your personal information when you visit or make a purchase from our store.


Information we collect When you visit our store, we collect certain information about your device, your interaction with the store, and information necessary to process your purchases. This includes:


  • Order information: your name, billing address, shipping address, payment information, email address, and phone number.

  • Device information: browser type, IP address, time zone, and cookie data, collected automatically as you browse the store.

  • Customer support information: any information you share with us when you contact our customer service.


How we use your information We use your personal information to:


  • Process and fulfil your orders, including payment processing, shipping, and sending order confirmations.

  • Communicate with you about your order and respond to customer service requests.

  • Screen orders for potential risk or fraud.

  • Send you marketing communications, such as our newsletter, where you have opted in. You can unsubscribe at any time via the link in each email.


Sharing your information We share your personal information with service providers who help us operate our store, such as Shopify (our e-commerce platform), payment providers, and shipping and fulfilment partners. We also share information where required to comply with applicable laws and regulations, including EU payment data reporting obligations (CESOP), or to respond to a lawful request.


Cookies We use cookies and similar technologies to operate the store, remember your preferences, and analyse how the store is used. You can manage cookies through your browser settings.


Data retention We retain order and business records for as long as necessary to fulfil our legal obligations, including tax and accounting requirements (at least five years), unless a longer retention period is required by law.


Your rights If you are a resident of the European Economic Area, you have the right to access, correct, or delete the personal information we hold about you, to object to or restrict processing, and to data portability. To exercise these rights, contact us at info@everstep-footwear.com. You also have the right to lodge a complaint with your local data protection authority (in the Netherlands: Autoriteit Persoonsgegevens).


Contact For questions about this Privacy Policy, contact us at info@everstep-footwear.com. EverStep Footwear — Chamber of Commerce (KvK) number: 97558729.