Company: EverStep Footwear
Chamber of Commerce Number: 97558729
Customer Service: info@everstep-footwear.com
These General Terms and Conditions ("T&Cs") govern all offers and distance contracts between SEMA ECOM (the "Company" or the "Entrepreneur") and consumers who purchase goods or services at a distance. They have been created to reflect the same scope and intellectual property rights as the Spanish-language terms you provide, and to explicitly inform consumers of import responsibilities, withdrawal rights, CESOP notifications, and other relevant obligations. Certain operational details take into account the drop shipping and import regulations described in the supplier contract.
1. Definitions
In these T&Cs, the following terms shall have the following meanings:
Withdrawal period: Period within which the consumer can exercise his right of withdrawal.
Consumers: Any natural person who acts for purposes that can predominantly be attributed neither to his commercial nor to his self-employed professional activity and who concludes a distance contract with the entrepreneur.
Distance contract: A contract between the entrepreneur and the consumer, concluded within the framework of an organised system for distance selling, without the simultaneous physical presence of the parties.
Right of withdrawal: The consumer's right to withdraw from the contract within the withdrawal period.
Entrepreneur / Company: The natural or legal person who offers goods or services by means of distance communication.
Continuing obligation: A distance contract for a set of products and/or services that are delivered over a specified period of time.
CESOP: The EU's central electronic payment system for collecting certain payment data for tax monitoring purposes.
2. Identity and contact details of the entrepreneur
KvK: 97558729
Customer Service/Contact: info@everstep-footwear.com
3. Scope of Application
These GTC apply to every offer of the entrepreneur as well as to every distance contract between entrepreneur and consumer. The T&Cs are made available to the consumer before the conclusion of the contract. Deviating terms and conditions of the consumer are only valid with the express written consent of the company.
4. The offer
Offers are subject to change unless expressly stated otherwise.
All prices include all additional costs such as shipping, duties, taxes and other fees. If parts of the final price depend on third party import costs, this will be stated in the product description.
5. Conclusion of Contract
The contract is concluded as soon as the consumer accepts the offer and fulfils the specified conditions (e.g. payment).
The entrepreneur confirms the conclusion of the contract immediately by e-mail or another durable data carrier.
6. Right of withdrawal
Consumers have the legal right to withdraw from the contract within 30 days without giving reasons.
The period begins on the day on which the consumer or a person designated by him receives the goods.
In order to exercise the right of withdrawal, the consumer must clearly inform the company.
After withdrawal, the goods must be returned within 30 days. The direct return costs are borne by the consumer, unless otherwise required by law.
7. Refund in case of revocation
All payments, including standard delivery costs, will be refunded no later than 30 days after notification of withdrawal.
The repayment will be made via the same means of payment, unless otherwise agreed.
Reimbursement may be withheld until receipt of goods or proof of return. Goods should be returned in their original packaging and in perfect condition if possible.
8. Customs, Import Duties and Value Added Tax – Consumer Responsibility (DDU)
Important – please read carefully.
Shipments outside the EU are made under the delivery condition DDU (Delivered Duty Unpaid). This means that the consumer is responsible for all import formalities and costs, including:
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Import VAT and customs duties,
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handling or handling fees,
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Compliance with national import regulations.
The company provides standard export documents, but does not guarantee their recognition in every country.
Incorrect encumbrances due to a business error are corrected; Costs of consumer misconduct will not be reimbursed.
Consumers are strongly advised to inform themselves about import regulations before ordering.
9. CESOP / Payment Data Reporting
According to EU rules, payment data can be transmitted to the CESOP system. The company complies with all legal reporting obligations.
10. Conformity and Warranty
The goods comply with the contract and legal requirements.
Defects must be reported immediately, at the latest within 30 days of discovery.
In the event of justified defects, repair, replacement or refund will be carried out in accordance with legal requirements.
11. Delivery and transfer of risk
Unless otherwise agreed, deliveries will be made within 14 calendar days.
The transfer of ownership and risk takes place when the goods are shipped. Import formalities referred to in Article 8 shall be borne by the consumer.
12. Returns and Replacements
In the event of defective or incorrect delivery, the company will organize a replacement or refund at no cost to the consumer.
In the case of voluntary withdrawal, the consumer usually bears the return costs.
Refunds will be issued no later than 30 days after receipt of the goods.
13. Complaints procedure
Complaints must be submitted in writing with order data and supporting documents.
The company acknowledges receipt and responds within 14 days.
14. Liability and Indemnification
The Company shall be liable for proven damages in accordance with applicable law.
Liability can be limited to the purchase price – as far as permissible.
The consumer indemnifies the company from claims arising from violations of import regulations.
15. Documentation and Compliance
Business and shipping records are kept in accordance with legal regulations, at least five years.
16. Force majeure
The company is not liable for non-performance due to force majeure, e.g. natural disasters, strikes, trade restrictions or transport failures.
17. Applicable Law and Dispute Resolution
Dutch law applies. Disputes are preferably resolved amicably; otherwise, the competent Dutch courts will decide, unless consumer protection law provides otherwise.
18. Changes to the T&Cs
The Company may amend these T&Cs. Contracts already concluded remain unaffected by this, unless otherwise required by law.
As a next step, you should only use the customer service email and check whether you want to change the import regulation (DDU vs. IOSS) in the future, because this has a direct influence on returns and disputes.